to elc, me Mr Potts
Thanks for your email.
There will be a standard industry wide £30 disconnection fee but I will ask my team to waive any further charges
No, that is not acceptable.
£30 to stop supplying a service?
Your employees contacted my father and got him to agree to something that he didn't understand, after specifically being informed that he didn't understand these matters, 7 days earlier, in writing.
Try again. You might be the CEO of BT but that does not give you the right to rip of senior citizens and you do not intimidate me.