to me Mr Potts
The £30 has nothing to do with a contract and I have waived any charges related to that as you requested.
The £30 is always charged if broadband is disconnected without is being transferred and reflects the work that has to be done to terminate the equipment.
It remains chargeable
Managing Director, Customer Service and Operations
Secretary – Norah Hayes
+44 20 7356 5431
I shall take the matter further.
Mark L. Potts