Apparently, according to Warren Buckley (or his secretary) it costs £30 to stop supplying Broadband to a customer. We'll see...
warren.buckley@bt.com 10:33 (28 minutes ago)
to me Mr Potts
The £30 has nothing to do with a contract and I have waived any charges related to that as you requested.
The £30 is always charged if broadband is disconnected without is being transferred and reflects the work that has to be done to terminate the equipment.
It remains chargeable
Warren
Warren Buckley
Managing Director, Customer Service and Operations
BT Retail
Secretary – Norah Hayes
norah.hayes@bt.com
+44 20 7356 5431
to me Mr Potts
The £30 has nothing to do with a contract and I have waived any charges related to that as you requested.
The £30 is always charged if broadband is disconnected without is being transferred and reflects the work that has to be done to terminate the equipment.
It remains chargeable
Warren
Warren Buckley
Managing Director, Customer Service and Operations
BT Retail
Secretary – Norah Hayes
norah.hayes@bt.com
+44 20 7356 5431
My response:
Mr Buckley,
Unacceptable.
I shall take the matter further.
Yours,
Mark L. Potts
Mr Buckley,
Unacceptable.
I shall take the matter further.
Yours,
Mark L. Potts
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